Maintenance Services;Terms & Conditions






1.1 The  definitions and rules of interpretation in this clause apply in this Agreement (unless the Contract requires otherwise)

“Agreement” means this Agreement between the Company and the Customer which incorporates the Contract and its Schedules. 

“Bribery Laws” means  the  Bribery Act 2010 and associated guidance published by the Secretary of State for Justice under  the Bribery  Act  2010  and  all  other  applicable  UK  legislation, statutory  instruments  and  regulations  in  relation  to  bribery 
 or corruption and any similar or equivalent legislation in any other relevant jurisdiction.  

“Commencement Date” means the date of commencement stated in the Summary of Works. 

“Company” means Checkmark IT Limited,  registered in England and Wales with company number 09232881 and whose 
 registered office is 27e Tapton Innovation Centre Brimington Road, Tapton, Chesterfield, Derbyshire, S41 0TZ. 

“Confidential Information” means all information  that each party provides  to  the other which  is  either  expressed  to  be   confidential or by its very nature is confidential including but not limited to know how and trade secrets and the contents of this   Agreement. 

“Contract”  means the agreement  between  the  Company  and  the Customer as designated by the Contract Number.  

“Contract Number” means the reference stated in the Summary of Works. 

“Coverage Hours” means the hours specified in the Schedules or, if no hours are specified then, the hours of  9:00 a.m. and 5:00  p.m. on Monday to Friday excluding bank holidays. 

“Enhancement” or “Upgrade” means the addition to the Equipment of memory,  co‐processors, optional cards, manufacturer’s  modifications and/or any other changes to the technical specifications or configuration of the Equipment. 

“Equipment” means the Equipment explicitly and specifically listed in the Schedules listed in the Contract. 

“Fee” means the value of the Contract agreed between the parties as stated in the Summary of Works. 

“Fix” means the  engineer and the FRU will arrive at the Site Address in accordance with the Coverage Hours and the 
 Service Level specified in the Schedules.   

“FRU” means the field replacement unit for the Equipment; or equivalent if no direct replacement is available. 

“Incident” means an unplanned interruption to the normal operation of the Equipment. 

“Integration Period” means a period of 14 days after confirmed receipt of a purchase order. 

“Intellectual Property Rights” means  copyright,  patents,  know‐how,  trade  secrets, trademarks,  trade  names,  design  rights,  rights  in  get‐up, rights in goodwill, rights in confidential information, rights to sue  for passing off, domain names and all similar   rights and, in each case: 

(a) whether registered or not; 

(b) including any applications to protect or  register  such  rights; 

(c) including all  renewals and extensions of such rights  or applications; 

(d) whether vested, contingent or future; 

(e) to which the relevant party is or may be entitled, and in whichever part of the world existing; “NBD”  

(f) means next business day, Monday to Friday, 9.00 am to 5.00 pm excluding bank holidays. 

“Renewal Date” means the date on which the Term (or  any  renewal of the Term) expires. 

“Response”  means an engineer onsite service, the engineer will arrive at the Site Address in accordance with the Coverage Hours   and the Service Level specified in the Schedules. The Service Level commences  with  the  Company’s  problem  diagnosis,  and 
 determination  that  remedial  onsite  service  is  required,  and ending  when  the  engineer  arrives  onsite.  The  FRU  is 
 dispatched following diagnosis and determination that a FRU is required.  All software, firmware, and configuration related
 incidents are exempt from this Service Level. 

“Schedules” means an explicit and complete list of Equipment at the Site Address and includes the Services and Service Level as  listed in the Contract 

“Service Commencement Date” means the date from which the Company is under an obligation to  provide the Services to the Customer as specified in the Schedules. 

“Service Level” means as defined in the Schedules. 

“Services” means the services to the Equipment described in and pursuant with the Schedules. 

“Site Address” means the address set out in the Schedules being the location where the Equipment is installed and operated. 

“Site Preparations Manual” means the manufacturer's initial installation and maintenance manual. 

“Summary of Works” means the summary document as put forward by the Company. 

“Term”  means the period of time during which the Services are to be provided on the terms of this Agreement as listed  in the  Schedule of Works. 

“Updates”  means  corrections,  by‐passes or revisions to the software which add no functionality. 

“Upgrades”  means any change or enhancement to features or capabilities or performance of the Equipment. 

1.2 The  headings  in  this  Agreement  do  not  affect  its  interpretation.    Save  where  the context otherwise requires, references to clauses and Schedules are to clauses and Schedules  of  this  Agreement.  A  person  includes  a  natural  person,  corporate  or 
unincorporated body (whether or not having a separate legal personality). 

1.3 A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re‐enactment and includes any subordinate legislation for the time being in force made under it. 

1.4 Where the words include(s), including or in particular are used in this Agreement, they are deemed to have the words without limitation following them.  Where the context permits, the words other and otherwise are illustrative and shall not limit 
the sense of the words preceding them. 

1.5 Words in the singular include the plural, and in the plural include the singular. 



The  Company  shall  provide  the Services  to  the  Customer  during  the Term  on  the terms and conditions of this Agreement as follows: 

2.1 The  Company  requires  the  Integration  Period  to  process  the  Customer’s requirements  with  regards  the  Company’s systems,  and  procure  any  additional spares  and  equipment  required  to  enable  the  Company  to  provide the  Services.  
During  the  Integration  Period,  the  Company  shall  use  reasonable  endeavours  to provide the Services. 

2.2 The Services to be provided to the Customer consists of corrective maintenance in respect  of  faulty  materials  in  relation  to the  Equipment  and  includes  all  repairs which may be reasonably necessary; including the supply and fitting of replacement 
parts (which may be refurbished or reconditioned).   

2.3 An  engineer  will  attend  the  Site  Address  within  the  times  specified  in  the Schedules, after a request made to the Company has been received in respect of an Equipment  fault.  When  replacement  parts  are  fitted  all  parts  removed shall immediately  become  the  property  of  the  Company.  The  Company  reserves  the right  to  use  equipment  of  a  similar  or higher  specification  if  exact  spares  are unavailable for any reason. 

2.4 The Company shall provide preventative maintenance ‐ which will consist of taking actions which in  their opinion are necessary to ensure proper machine operation. Preventative  maintenance  will  be  performed  at  intervals  as  prescribed  by  the Company in agreement with the Customer. 

2.5 The  Company  shall  provide  necessary  remedial  maintenance  service  to  remedy malfunction  of  the  equipment,  including but  without  prejudice  to  the  foregoing, the  replacement  of  unserviceable  parts.  When immediate  remedial maintenance 
of faulty equipment is not possible the Company will use all reasonable endeavours to provide a substitute unit until  repair of  the original  faulty equipment has been affected.  The  response  time  by  the  Company  will  be  within  the  Coverage  Hours 
from receiving notification that the equipment is inoperative. 

2.6 The  Company  shall  provide  all  labour  and  parts  which  in  the  opinion  of  the Company,  in  agreement  with  the Customer, are  necessary  for  maintaining  the equipment in good operating condition. Only new standard parts or parts of equal quality shall be used in providing maintenance. All parts removed by the Company shall become the property of the Company. 

2.7 The Company rate of charge covers all labour and parts, associated with normal use in  fair  wear  and  tear  of  the  Equipment  during  the  hours  stated.  This  excludes operator  chargeable  consumables  listed  in  clause  2.9.  The  Company  reserves  the 
right however, to make additional reasonable charges to cover abnormal use of the Equipment, used substantially, in excess or outside the hours stated, repairs due to other  than  fair  wear  and  tear,  and  service  calls  occasioned  by  other  than Equipment malfunctions, including such as operator error, accident interruption of electricity supply, storm or flood etc. 

2.8 In  the  event  of  the  Customer  requiring  the  Company  to  provide  the  Services  to additional Equipment, then such Equipment must be added to the Schedules using the  prescribed  change  process  pursuant  to  clause  12  and  any  such changes as agreed will be deemed to form part of this Agreement. 

2.9 The  Services  include  maintenance  of  the  Equipment  which  is  necessitated  as  a result of fair wear and tear only. The Company will not be responsible for the repair or  replacement  of  any  consumable  items.  Any  repair  and/or  replacement  of the consumable items listed below are excluded  from the Services and will be subject to additional charges at the Company’s prevailing rates: 

2.9.1 drum cartridge; 
2.9.2 ribbons; 
2.9.3 toner cartridge; 
2.9.4 paper; 
2.9.5 collector units / bottles; 
2.9.6 paper separator belt; 
2.9.7 maintenance kits; 
2.9.8 ozone filters; 
2.9.9 developer kits; 
2.9.10 print heads; 
2.9.11 fuser units; 
2.9.12 print wheels; 
2.9.13 ink bottles / ink; 
2.9.14 ribbon masks; 
2.9.15 transfer belts; 
2.9.16 print shields; 
2.9.17 ink cartridges; 
2.9.18 print bands; 
2.9.19 replace  batteries  with  batteries  and  standby  power  supplies  containing batteries; 
2.9.20 cathode ray tubes; 
2.9.21 laptop or notebook screens and hinges; 
2.9.22 all cables of any type; 
2.9.23 server storage, tape, and backup drives; 
2.9.24 screws, fittings, and brackets; 
2.9.25 monitors, displays or VDUs; 
2.9.26 all  peripherals  ‐  a  peripheral  is  a  device  attached  to  a  host  computer behind  the  chipset  whose  primary functionality  is  dependent  upon  the host, and can therefore be considered as expanding the hosts capabilities, while not forming part of the system’s core architecture; 

2.9.27 terminal  /  PC  accessories  such  as:  screen  filters,  mouse  mats,  holsters, monitor arms. 

2.10 The  Company warrants  that it will  perform  the Services with  reasonable  skill and care and will exercise that degree of skill, diligence, prudence and foresight; which would reasonably and ordinarily be expected from a skilled and experienced person 
engaged in the same type of undertaking under the same or similar circumstances. 

2.11 All work carried out shall be acknowledged by the Customer by the signature of an individual holding a position of sufficient authority to acknowledge the works. 
2.12 In  the event of  this Agreement being entered into at any  time  subsequent  to  the sale or delivery of the Equipment to the Customer by the Company, or where the Customer has installed any equipment themselves, then the Company reserves the right to undertake an inspection and produce a satisfactory report by an engineer of the Company on the following conditions: 

2.12.1 should the Company not require an inspection, or if the inspection reveals the  Equipment  to  be  in  working  order  then this Agreement  shall immediately come into force; or 

2.12.2 where  the  Customer  has  installed  the  Equipment  any  subsequent  fault calls  that  are  the  result  of  incorrect  set‐up and  configuration  of  the Equipment will not be covered by this Agreement, and any remedial work will be carried out by the Company at the Company’s rates in force at that time; or 

2.12.3 if  the  inspection  reveals,  in  the  sole  opinion  of  the  Company’s  engineer, that the Equipment is in need of repair then the Company shall notify the Customer and, if the Customer requires, the Company shall carry out such repair  work. Such inspection  and  repair  work  is  to  be  charged  to  the Customer at prevailing rates which may from time to time change and any parts supplied shall be charged based on  the  then current prices and this Agreement shall come into  force upon  the signature of a duly authorised representative of the Customer, and the Company shall not be obliged to provide the Services until theforegoing conditions of this clause

2.12 have been satisfied to the Company’s satisfaction. 

2.13 If there is a failure or deficiency in the supply of the Services by the Company, the Customer  shall  always  notify  the Company in writing of the same,  providing sufficient  details  of  the  failure  or  deficiency,  and  the  Customer  shall  provide the Company with reasonable opportunity to correct such failure or deficiency. 

2.14 Where  repairs  cannot  be effectively  conducted at  the Site Address,  the  Company reserves  the  right  to  temporarily install loan  equipment  of  similar  specification whilst repairs are conducted. 

2.15 If  loan  equipment  is  installed,  the  Company  will  use  reasonable  endeavours  to ensure that the repair works are completed within 21 days. 

2.16 The Company is not responsible for delays due to common couriers. 

2.17 Software,  firmware,  operating  system,  application,  data  or  configuration  file restorations  do  not  constitute  part  of the Service  Level.  Reasonable  endeavours will be made to restore any software, firmware, operating system and applications assuming  that  they  are  listed  in  the  Schedules  and  have  been  made  readily available to the Company. The Customer agrees that the Company will be entitled to charge the Customer additional charges, at its prevailing rates, for time which in the reasonable opinion of the Company it spends in relation to or on account of any of the following: 

2.17.1 data restoration and/or re‐establishment; 

2.17.2 installation  and  configuration  of  software  on  new  or  replacement hardware or devices; 

2.17.3 training; 

2.17.4 upgrades and/or updates of any kind;  

2.17.5 unauthorised use of the software; 

2.17.6 inadequate back‐up procedures; 

2.17.7 providing Services to the Customer in circumstances where any reasonably skilled  and  competent  system  administrator would  have  judged  the Customer’s request to have been unnecessary; 

2.17.8 providing  the Services  to  the Customer where  such  support would in  the Company’s  reasonable  opinion  have  been unnecessary  if  the  Customer had  implemented  and  installed  any  Update(s)  supplied  or  offered  to  the Customer; 

2.17.9 providing the Services outside the Coverage Hours; or 

2.17.10 providing any other Services not covered herein. 

2.18 The  Company  is  required,  at  all  times,  to  comply  with  the  Customer’s  rules, regulations,  guidelines  and  definitions. For NBD Service  Level  the  cut  off  for delivery is 4.30 pm on the previous day (Monday ‐ Friday, 9.00 am ‐5.30 pm). 

2.19 The  Company  is  not  responsible  for  the  security  or  integrity  of  any  software, firmware, operating system, application, data or configuration file supplied by  the Customer. No  representation  or  warranty  is  given  by  the  Company  with  regard  to software and firmware that is included in the Services, or that any faults will be fixed, or that they will be fixed in accordance with the Service Levels. 

2.20 If  in  the  opinion  of  the  Company  the  Services  that are  required  by  the  Customer are:  

2.20.1 the result of any misuse or neglect of, or accident to the Equipment; or  

2.20.2 due to the Customer not adhering to clause 3; or  

2.20.3 other third party hardware related problems  the  Company  reserves  the  right  to  charge  an  additional  fee  in  relation  to the provisions of the Services. 

2.21 The Company reserves the right to charge an additional fee for a maintenance call to the Equipment that has been moved to a new location and not installed by the Company; if the Company shall reasonably determine that the problem was caused by the transportation or re installation of the system. 

2.22 In  the event  of additional  fees  becoming  due  to  the  Company,  those  fees will  be charged at such rates as the Company shall from time to time specify. 

2.23 Where  Upgrades  or  Enhancements  are  made  to  the  Equipment  by  the  Company they  shall  be  deemed  to  be  included in  the  definition  of  “Equipment”  and  shall become subject to the terms of this Agreement for the remainder of the Term from 
the date of the Upgrade or Enhancement. 

2.23 shall be  defined  as  Equipment  only  after  a  report  prepared  by  an  engineer  of  the Company  on  the  effect  of  the Upgrade,  or  Enhancement  on  the  Equipment  has been  produced and  the  Company  has  confirmed it is  satisfied with  the report; at which  point  such  third  party Upgrades  or  Enhancements  shall  become  subject  to the terms of this Agreement.  The Company reserves the right to exclude any such third party Upgrades or Enhancements from becoming subject to the terms of this 
Agreement at its complete discretion. 

2.24 Upgrades and Enhancements made to the Equipment pursuant to clause

2.25 The  Fees  shall  be  increased  to  such  sum  as  the  Company  shall  require  to  take account of the Upgrade or Enhancement referred to in clauses 2.23 and 2.23.

2.26 The Customer will notify the Company in writing forthwith of any Enhancement or Upgrade made to any equipment or software which is installed by any third party.  

2.27 The  inspection  and  report  referred  to  in  clause 2.24  shall  be  charged  to  the Customer at the rate specified by the Company from time to time and shall be paid in addition to the Fee. 

2.28 If the parties agree that an item of electromechanical equipment can no longer be subject  to  economic  maintenance,  the Company  will  submit  a  refurbishing  cost estimate,  which  will  be  in  addition  to  the  Fee.  If  such  work  is  authorised  by the 
Customer within  30  days,  the  item  of equipment will  subsequently  remain  under contract. If such work is not authorised by the Customer, the Company may delete that item from the definition of Equipment with 30 days’ notice, and the Customer will  receive a reduction in his monthly charges equivalent  to  the monthly charges for the equipment so deleted. 

2.29 The Company will not be accountable for: 

2.29.1 any  failure  of  the  Customer,  or  any  of  its employees  to  comply with  the terms  of  this  Agreement,  or  any  user manual  or  other  documentation supplied by the Company ;  

2.29.2 visits to premises other than the Site Address; 

2.29.3 any use of the Equipment by the Customer in conjunction with any other equipment or any software not previously approved by the Company; 

2.29.4 electrical work external to the Equipment; 

2.29.5 maintenance  of  equipment  not  forming  part  of  the  Equipment  or  of accessories to the Equipment not supplied by the Company; 

2.29.6 the attachment or removal of accessories, attachments or other devices by the Customer or a third party; 

2.29.7 the supply and fitting of consumable accessories such as ribbons, tapes or disks; 

2.29.8 painting, refurbishing or cleaning the exterior of the Equipment; 

2.29.9 reconditioning or replacement of the Equipment or parts thereof; 

2.29.10 placing  the  Equipment  into  proper  working  condition  at  the commencement  of  the  Term  if  the  Equipment  has  not been  supplied  by the Company; 

2.29.11 relocation of the Equipment; 

2.29.12 the  installation  of  an  operating  software  upgrade,  or  any  other  work  in relation to any  firmware/software loaded onto the Equipment or used by the Customer in conjunction with the Equipment; 

2.29.13 use of inappropriate software in conjunction with the Equipment; 

2.29.14 wilful damage to or negligent use of the Equipment; 

2.29.15 providing the Services outside the Coverage Hours; 

2.29.16 repair of damage which in the Company’s reasonable opinion results from: accident,  transportation,  neglect  or  misuse  of  the  Equipment during the course of this Agreement; or modifications to the Equipment made during the course of this Agreement without prior notification to the Company; or unauthorised  attempts  by  or  on  behalf  of  the  Customer  to repair  the  Equipment,  failure  or  surge  of  electrical power,  or failure of air conditioning or humidity control. 



The Customer shall:

3.1 at  its  own  expense  provide  the  Company  with  full  and  prompt  access  to  the Equipment to enable the Company to provide the Services. 

3.2 The Customer shall give the Company at least 90 days’ notice in writing prior to the removal of any Equipment from the location specified as the Site Address. 

3.3 Ensure  that where  the Customer’s computer system supports more than one unit of  any  peripheral  device  (whether  in  use or not)  every  peripheral  device  of  that type must  be included in  or added  to  the  definition  “Equipment”  of  the  Contract and the Agreement. 

3.4 Ensure  that  environmental  and  supply  conditions  suitable  for  the  equipment  are maintained  in  accordance  with  the recommendations  set  out  in  the  Site Preparations Manual, and will keep the Equipment clean, and in good condition 

3.5 take  care  of  the Equipment  and  will  operate  it  in  a  suitable  environment  as recommended by the manufacturers of the Equipment. 
3.6 operate  the Equipment with a  suitable  stable  power  supply  free from  surges and fluctuations as recommended by the manufacturers of the Equipment. 

3.7 Not make any alterations  to  parts  fitted,  or adjustments made, or  repairs  carried out  to any parts of  the Equipment without prior notification  to  the Company and assurances  that  the  alterations  will  be  compliant  with  manufacturer  guidelines.  
Any breach of clause 3.5 and 3.7 will mean that item is excluded from the contract with no refund provided to the Customer.  

3.8 Provide  the  Company  (and  its  agents  and  subcontractors)  with  such  information, co‐operation,  assistance,  facilities  and computer  resources  as  the  Company reasonably  requires  enabling  it  to  perform  the  Services.  Failure  to  provide information may  result in Services being withheld and/or may lead  to  the Service Level being considered as reasonable endeavours and outside of this Agreement. 

3.9 Allow  the  Company  access  to  the  Equipment  for  maintenance  purposes,  provide adequate  working  space  and  facilities for  staff,  and  co‐operate  with  them  in  the diagnosis of Equipment malfunction. 

3.10 Keep  and  operate  the  Equipment  in  a  proper  manner,  ensuring  that  only competent  trained  staff  are  allowed  to operate  it,  and  will  use  media  of  a  type approved by the Company whose approval will not be unreasonably withheld. 

3.11 Not move the Equipment nor make any addition, modification or adjustment to it without  the  prior  written  consent  of  the Company  (such  consent  will  not  be unreasonably  withheld),  nor  allow  persons  other  than  the  Company’s  staff  to 
adjust, repair or maintain it. 

3.12 The  Customer will  not,  during  the Term,  carry  out any  repairs  or maintenance  to the  Equipment either  itself,  or  through its  agents,  servants,  or employees. In  the event of the Equipment being repaired by the Customer or its agents, servants or 
employees,  this  Agreement  shall  terminate  forthwith  and  the  obligation  of  the Company under this Agreement shall terminate without prejudice to any claim the Company may have against the Customer in respect of service carried out, or to be 
carried out under this Agreement.   

3.13 Prepare  the  premises  for  installation  of  the  Equipment  to  be  worked  on  by  the Company to the Company’s reasonable satisfaction; 

3.14 return  faulty  Equipment  to  the  Company  within  seven  working  days,  and  in  the event  the  Equipment  is  not  returned within  this  time  period  the  Company  may charge the Customer for that Equipment; 

3.15 give prompt attention to any matter raised by the Company relating to Customer’s obligations and the performance of the Services; 

3.16 comply with any laws and regulations applying to the Company’s business; 

3.17 promptly  implement  recommendations  by  the  Company  in  respect  of  remedial actions; whether prior to or following an incident; and confirm that it owns or will obtain valid licences of all Intellectual Property, commercial off  the shelf products or software  developed  under  license  which  are  necessary  to  grant  the  Company access to and use of the software for the purpose of fulfilling its obligations under this Agreement. 

3.18 to the  extent  that  the  Customer  does  not  fulfil  its  responsibilities  under  this Agreement, then (without prejudice to the Company’s other rights and remedies), the Customer acknowledges and agrees that: 

3.18.1 the Company  reserves  the  right  to  charge  the  Customer  for  resources assigned to performing the Services even if not utilised; 

3.18.2 the Company reserves the right to change the scope of the Services, or any timetable for their performance (provided the Company shall consult with the Customer and act reasonably in doing so); 

3.18.3 the Company’s Fee and any estimates may be affected; and 

3.18.4 the Company will be relieved of its obligations to the Customer under this Agreement to the extent that the Company is prevented from performing the Services in accordance with this Agreement. 

3.19 Accept the Company reserves the right to subcontract the maintenance of any part of, or all of the Equipment to third parties. 

3.20 Warrants  to  the  Company  that  the  performance  of  the  Services  by  the  Company will not in any way constitute an infringement or other violation of the Intellectual Property rights of any third party. 



4.1 The  extent  of  the  parties’  liability  under,  or  in  connection  with,  the  Contract (regardless of whether such liability arises in tort, contract or in any other way and whether  or  not  caused  by  negligence  or misrepresentation)  shall  be as  set  out in this clause 4. 

4.2 Subject  to  clauses  4.5  and  4.6,  the  Company’s  total  liability  shall  not  exceed  the value of the Fee in a given Year. 

4.3 Subject  to clauses 4.5 and 4.6,  the Company shall not be liable  for consequential, indirect or special losses. 

4.4 Subject  to  clauses  4.5  and  4.6,  the  Company  shall  not  be  liable  for  any  of  the following (whether direct or indirect): 

4.4.1 loss of profit; 

4.4.2 loss or corruption of data; 

4.4.3 loss of use; 

4.4.4 loss of production; 

4.4.5 loss of contract; 

4.4.6 loss of opportunity; 

4.4.7 loss of savings, discount or rebate (whether actual or anticipated); 

4.4.8 harm to reputation or loss of goodwill. 

4.5 The limitations of liability set out in clauses 4.2 to 4.4 shall not apply in respect of any indemnities given by either party under the Contract. 

4.6 Notwithstanding any other provision of the Contract, the liability of the parties shall not be limited in any way in respect of the following: 

4.6.1 death or personal injury caused by negligence; 

4.6.2 fraud or fraudulent misrepresentation; 

4.6.3 any other losses which cannot be excluded or limited by applicable law; 

4.6.4 any losses caused by wilful misconduct. 

4.7 The Company is not liable for manufacturer’s defects or the resultant use thereof. 

4.8 The  Company  shall  have  no  liability  to  any  end‐user  (whether  defined  in  the Schedules or not) with whom the Customer contracts with in connection with any goods or services provided to such end‐user, and the Customer shall indemnify, and keep indemnified, the Company in respect of any claims, demands, liabilities, costs, actions, damages, legal  fees and expenses incurred by  the Company in  respect of any matters arising therefrom. 



5.1 Subject  to  the  remaining  provisions  of  this  clause  5,  this  Agreement  shall commence on the Commencement Date.  

5.2 Upon  the  termination  or  end  of  the  Contract,  this  Agreement  shall  terminate immediately.  

5.3 Pursuant  to  clause  3.2  should  the  proposed  relocation  site  of  the  Equipment  be unacceptable  to  the  Company  for maintenance  purposes,  the  Company  reserves the  right  to  terminate  this Agreement without any liability  to the  Customer, with effect from the date of removal of the Equipment. 

5.4 Without  prejudice  to  any  other  right  or  remedy  contained  in  this  Agreement  or otherwise,  the  Company  may  terminate this  Agreement  immediately  without liability to the Customer: 

5.4.1 in the event of the non‐payment by the Customer of any sums due to the Company on the due date for payment pursuant to this Agreement; or 

5.4.2 if the provisions contained in clause 3 are materially breached; or 

5.4.3 if  the  Customer  shall  be  liquidated,  wound  up,  or  have  a  petition  for winding up presented against it, or have its assets sequestrated, or pass a resolution  for  winding  up,  or  summon  a  meeting  to  pass  any  such resolution,  or  have  a  receiver  or administrator  appointed,  or  if  the Customer shall convene a meeting of his or its creditors or execute a deed of trust or assignment in favour of, or enter into or attempt to enter into any  arrangement  or  composition  with  his  or  its  creditors,  or  if any  steps should  be  taken  to  levy  a  distress,  or  if  a  distress  should  be  levied  or threatened  to  be  levied  on  any  goods, of  or  in  the  possession  of  the Customer  of  rent  rates  or  taxes,  or  if  any  steps  should  be  taken  by  a judgement creditor of  the  Customer  to  levy  execution,  or  other  legal process upon the goods of or in the possession of the Customer; or 

5.4.4 the Customer commits a material breach of any of  the material  terms of this  Agreement and  (if  such a  breach  is remediable)  fails  to  remedy  that breach within 30 days; or 

5.4.5 the Customer  repeatedly breaches any of  the  terms of  this Agreement in such  a  manner  as  to  reasonably  justify  the opinion  that  its  conduct  is inconsistent  with  it  having  the  intention,  or  ability  to  give  effect  to  the terms of this Agreement; or 

5.4.6 the Customer suspends, or threatens to suspend, payment of its debts, is unable to pay its debts as they fall due, admits inability to pay its debts or (being a company) is deemed unable  to pay its debts within  the meaning of section 123 of the Insolvency Act 1986; or 

5.4.7 an application is made to court, or an order is made, for the appointment of  an  administrator,  a  notice  of  intention  to appoint  an  administrator  is given, or an administrator is appointed over the Customer; or 

5.4.8 a  floating  charge  holder  over  the  assets  of  the  Customer  has  become entitled to appoint, or has appointed, an administrative receiver; or 

5.4.9 a  person  becomes  entitled  to  appoint  a  receiver  over  the  assets  of  the Customer, or a receiver is appointed over the assets of the Customer; or 

5.4.10 the  Customer  suspends  or  ceases,  or  threatens  to  suspend  or  cease,  to carry on all or a substantial part of its business. 

5.5 The  termination of  this Agreement  (whether under  this clause or otherwise)  shall not  relieve  either  party  of  any  obligation already  incurred  under  this  Agreement and  failure  by  the  Company  in  any  one  or  more  instances  to  terminate  this 
Agreement  on  account  of  any  default  or  breach  by  the  Customer  shall  not constitute a waiver of the same or of any default or breach. 

5.6 Notwithstanding any other provision of this Agreement, the Company reserves the right  to  terminate  this Agreement,  for any reason  or  no  reason, at any  time with 30 days’ notice without liability to the Customer or any other party. 

5.7 Upon the termination or expiry of this Agreement, however caused: 

5.7.1 the  Customer  shall  pay all Fees and  other  charges  payable  (including  the Fees set out in the schedules in their entirety and whether or not invoiced) forthwith without deduction or set off any such amounts; and 

5.7.2 termination  or  expiry  shall  not  affect  any  accrued  rights  or  liabilities  of either party at the date of termination or expiry. 

5.8 The  Company  may  terminate  the  Contract  any  time  by  giving  not  less  than  four weeks’  notice  in  writing  to  the Customer  if  the  Customer  undergoes  a  change  of Control or if it is  realistically anticipated  that it shall undergo a change of Control within two months. 



6.1 The  Customer  shall  keep  in  strict  confidence  all  technical  or  commercial intelligence,  information,  specifications, inventions,  processes  or  initiatives  which are  of  a  confidential  nature  and  have  been  disclosed  to  the  Customer  by  the 
Company,  its  employees,  agents,  consultants  or  subcontractors  and  any  other confidential information concerning the Company’s business or its products which the Customer may obtain. 

6.2 The Customer may disclose such information: 

6.2.1 to  its  employees,  officers,  representatives,  advisers,  agents  or Subcontractors  who  need  to  know  such  information  for the  purposes  of carrying  out  the  Customer’s  obligations  under  the  Contract  and  the 
Agreement; and 

6.2.2 as may be required by law, court order or any governmental or regulatory authority. 

6.3 The  Customer  shall  ensure  that  its  employees,  officers,  representatives,  advisers, agents  or  subcontractors  to  whom  it discloses  such  information  comply  with  this clause 6. 

6.4 The  Customer  shall  not  use  any  such  information  for  any  purpose  other  than  to perform its obligations under the Contract and the Agreement. 

6.5 All materials,  equipment  and  tools,  drawings,  specifications  and  data  supplied  by the  Company  to  the  Customer  (including  the  Company’s  Equipment)  shall,  at  all times,  be  and  remain  as  between  the  Company  and  the  Customer  the exclusive property of the Company, but shall be held by the Customer in safe custody at its own risk and maintained and kept in good condition by the Customer until returned to the Company, and shall not be disposed of or used other than in accordance with 
the Company’s written instructions or authorisation. 

6.6 Each  party  shall,  on  written  request,  either  return  or  destroy  the  other’s Confidential Information in its possession, except that each party shall be entitled to keep copies or records for archive purposes (and such copies shall continue to be Confidential Information). 


In  the  event  of  the  Customer  booking  time  and  materials  installation  work  but subsequently  cancelling  the  same  (whether temporarily  or  indefinitely)  then  the following  cancellation  charges  shall  immediately  become  due and  payable  by  the 
Customer to the Company: 

Time:                                                                                                   Charge: 
Cancellation within 24 hours of work commencing                              75% of invoice value 
Cancellation within 96 hours of work commencing                              50% of invoice value 
Cancellation exceeding 96 hours of work commencing                        25% of invoice value 



8.1 A party, shall not be in breach of this Agreement, nor liable for any failure or delay in  performance  of  any  obligations  under this  Agreement  arising  from  or attributable  to acts, events,  omissions  or accidents  beyond its  reasonable  control 
(“Force Majeure Event”), including but not limited to any of the following:  

8.1.1 acts of God, including but not limited to fire, flood, earthquake, windstorm or other natural disaster; 

8.1.2 war,  threat  of  or  preparation  for  war,  armed  conflict,  imposition  of sanctions, embargo, breaking off of diplomatic relations or similar actions; 

8.1.3 terrorist attack, civil war, civil commotion or riots; 

8.1.4 nuclear, chemical or biological contamination or sonic boom; 

8.1.5 compliance  with  any  law  (including  a  failure  to  grant  any  licence  or consent needed or any change in the law or interpretation of the law); 

8.1.6 fire, explosion or accidental damage; 

8.1.7 loss at sea; 

8.1.8 adverse weather conditions; 

8.1.9 collapse of building structures,  failure of plant machinery, , computers or vehicles; 

8.1.10 any labour dispute, including but not limited to strikes, industrial action or lockouts; 

8.1.11 non‐performance by suppliers or subcontractors (other than by companies in the same group as the party seeking to rely on this clause); and 

8.1.12 interruption or failure of utility service, including but not limited to electric power, gas or water. 

8.2 The  corresponding  obligations  of the  other  party  will  be  suspended  to  the  same extent. 
8.3 Any  party  that  is  subject  to  a  Force Majeure  Event  shall  not  be  in  breach  of  this Agreement provided that: 

8.3.1 it promptly notifies the other party in writing of the nature and extent of the Force Majeure Event causing its failure or delay in performance; and 

8.3.2 it  has  used  reasonable  endeavours  to  mitigate  the  effect  of  the  Force Majeure  Event,  to  carry  out  its  obligations under  this  Agreement  in  any way  that is  reasonably practicable, and  to  resume  the performance of its obligations as soon as reasonably possible. 

8.4 If  the  Force  Majeure  Event  prevails  for  a  continuous  period  of  more  than  two months, either party may  terminate  this Agreement by giving seven days’ written notice to the other party.  Such termination shall be without prejudice to the rights of  the parties  in  respect  of any  breach  of  this  Agreement  occurring  prior  to  such termination. 



9.1 For  the  purposes  of  this  clause  9  the  expressions  '“adequate  procedures”'  and '“associated with”' shall be construed in accordance with the Bribery Act 2010 and legislation or guidance published under it. 

9.2 Each party shall comply with applicable Bribery Laws including ensuring that it has in place adequate procedures to prevent bribery and use all reasonable endeavours to ensure that: 

9.2.1 all of that party’s personnel; 

9.2.2 all others associated with that party; and 

9.2.3 all of that party’s sub‐contractors; involved in performing the Contract so comply. 

9.3 Without limitation  to clause 9.2, neither party shall make or  receive any bribe  (as defined  in  the  Bribery  Act  2010)  or  other improper  payment,  or  allow  any  such payment  to  be  made  or  received  on  its  behalf,  either  in  the  United  Kingdom  or 
elsewhere, and shall implement and maintain adequate procedures to ensure that such  bribes  or  payments  are  not  made  or received  directly  or  indirectly  on  its behalf. 

9.4 Each  party  shall  immediately  notify  the  other  as  soon  as  it  becomes  aware  of  a breach or possible breach of any of the requirements in this clause 9. 



10.1  Each party shall for the duration of this Agreement comply with the provisions of the Data Protection Act 2018, the General Data Protection Regulation and any similar or analogous laws,  regulatory  requirements or codes of practice  (the ‘Data Protection 
Legislation’) governing  the  use,  storage  or  transmission  of your  Protected  Personal Data (for clarity, this is Personal Data provided by you pursuant to the performance of  this Agreement  by  the  parties) and  shall  not  do,  or  permit anything  to  be done which might cause, or otherwise result in breach of the same. For clarity this clause 10  is  in  addition  to,  and  does  not relieve,  remove  or  replace,  a  party's  obligations under the Data Protection Legislation. 

10.2  The Customer acknowledges that as defined in the Data Protection Legislation, it is a Data  Processor. The  Company acknowledges  that it is a Data Sub‐Processor  of any Protected Personal Data provided to it by the Customer, or obtained by it as part of its  obligations,  under  this Agreement. For  clarity Data Subject, Data  Controller and Personal Data have the meanings as defined in the Data Protection Legislation. In its capacity as Data Sub‐Processor, the Customer and Company both undertake to keep such Protected Personal Data secure and to use best endeavours to ensure that the Customer  is  not  in  breach  of  its obligations  under  the  current,  or  any  future  Data Protection Legislation to the Data Controller (who for clarity are the end‐users of the Customer) . 

10.3  Without limitation to clauses 10.1 and 10.2, the Company undertakes: 

10.3.1  to  ensure  a  level  of  security  appropriate  to  the  nature  of  the  Protected Personal  Data  to  be  protected,  and  the harm  that  might  result  from  any unauthorised  or  unlawful  processing  or  accidental  loss,  destruction  of,  or damage to any such Protected Personal Data; 

10.3.2  to ensure the Company’s employees and subcontractors who have access to Protected  Personal  Data  comply  with  this clause  10  and  any  restrictions  in this Agreement; 

10.3.3  the  Company  shall  not  enlist  a  subcontractor  without  the  prior  specific  or general  written  confirmation  from  the Customer.  The  Company  shall additionally give the Customer written notice of the appointment of any new 
subcontractors; and  

10.3.4  to hold all necessary and appropriate consents and notices in place to enable lawful transfer of the Protected Personal Data for the duration and purposes of this Agreement. 

10.4  Without  limitation  to  clauses  10.1  and  10.2,  the  Company  shall,  in  relation  to  any Protected  Personal  Data  processed in  connection  with  the  performance  by  the Company of its obligations under this Agreement: 

10.4.1  process  that Protected Personal Data only on  the written instructions of  the Customer (or a Data Controller), unless the Company is required by the laws of any member of the European Union or by the laws of the European Union applicable  to  the Company  to  process  Protected  Personal  Data  (the ‘Applicable Laws’). Where the Company is relying on laws of a member of the 
European Union or European Union law as the basis for processing Protected Personal Data, the Company shall promptly notify the Customer of this before performing  the  processing  required  by  the  Applicable  Laws;  unless  those Applicable Laws prohibit the Company from so notifying the Customer; 

10.4.2  ensure that it has in place appropriate technical and organisational measures, to protect against unauthorised or unlawful processing of Protected Personal Data  and  against  accidental  loss  or  destruction  of,  or  damage  to,  Protected Personal  Data, appropriate  to  the  harm  that  might  result  from  the unauthorised  or  unlawful  processing  or  accidental  loss,  destruction  or 
damage  and  the  nature  of  the  data  to  be  protected,  having  regard  to  the state  of  technological  development  and  the cost of implementing  any measures (those measures may include, where appropriate, pseudonymising and  encrypting  Protected Personal  Data,  ensuring  confidentiality,  integrity, availability and resilience of its systems and services, ensuring that availability 
of and access to Protected Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it); 

10.4.3  ensure  that  all  personnel  who  have  access  to  and/or  process  Protected Personal Data are obliged to keep the Protected Personal Data confidential; 

10.4.4  not  transfer any Protected Personal Data outside of  the European Economic Area unless the prior written consent of the Customer has been obtained and the following conditions are fulfilled: 

(i)  the Company or the Customer has provided appropriate safeguards in relation to the transfer; 
(ii)  the data subject has enforceable rights and effective legal remedies; 
(iii)  the Company complies with its obligations under the Data Protection Legislation  by  providing  a  fully  comprehensive  level  of  protection  to any Protected Personal Data that is transferred; and 
(iv)  the  Company  complies  with  reasonable  instructions  notified  to  it  in advance  by  the  Customer  with  respect  to  the  processing  of  the Protected Personal Data; 

10.4.5  assist the Customer, in responding to any request from a Data Subject and in ensuring compliance with its obligations under the Data Protection Legislation with  respect  to  security,  breach  notifications,  impact  assessments  and consultations with supervisory authorities or regulators; 

10.4.6  notify the Customer without undue delay on becoming aware of any breach of the Protected Personal Data; 

10.4.7  at the written direction of the Customer, delete or return Protected Personal Data  and  copies  thereof  to  the  Customer  on termination  of  the  Agreement unless required by Applicable Law to store the Protected Personal Data; and 

10.4.8  maintain complete and accurate records and information to demonstrate its compliance with this clause 10 during the term of this Agreement and for up to 5 years after its expiry or termination. 

10.5  The  Company  shall wholly  indemnify and  hold  harmless  the  Customer  for any  loss which  the  Customer  suffers  as  a result  of  the  Company’s  failure  to  comply  with  its obligations under  this clause  10. For clarity,  this indemnity provision  shall not exclude  the right  of  the  Customer  to  any  indemnity  granted  in  favour  of  the  Customer  under  the Agreement. 
10.6  As  between  the  Company  and  the  Customer,  the  Customer  shall  not  reasonably withhold  authority  for  third  party contractors  to  process  any  Protected  Personal  Data  (as defined  in  the  Data  Protection  Legislation)  provided  that  the  third party  contractor’s agreement with the Company is:  

10.6.1  on terms identical to these set out in this Agreement; and  

10.6.2  terminated automatically on termination of this Agreement. 

10.7  the parties may propose at any  time, and on not less  than 30 working days’ notice and the other party shall not unreasonably object to, revisions to this clause 10. 

10.8  The Company shall comply with any of the Customer’s instructions in relation to the collection, processing and disposal of any Protected Personal Data. 

10.9  The  Company  agrees  to  provide  evidence  to  the  Customer  that  it  may  reasonably request and upon being given sufficient notice, to demonstrate the Company’s compliance with the current Data Protection Legislation. 



11.1 Any  notice  or  other  document  to  be  given  by  delivering  the  same  by  hand  or  by sending the same pre‐paid registered post, facsimile or telex to the address of the relevant party set out in this Agreement or to such other address as such party may 
have notified in writing to the address as such party may have notified in writing to the  other.  Any  notice  delivered  by  hand  shall be  deemed  delivered  the  same working  day  and  any  notice  sent  by  post  shall  be  deemed  in  the  absence  of evidence of earlier receipt to have been delivered two working days after despatch, and in proving the fact of dispatch it shall be sufficient to show that the envelope containing  such  notice was  properly addressed,  stamped and  posted.  Any  notice sent by facsimile shall be deemed to have been delivered on the first working day following  its  dispatch.    

The  working  day  shall  be  construed  as Monday  to  Friday 9.00 am to 5.00 pm, excluding Public and Bank holidays. 

11.2 Any  change  to  the  contact  details  of  a  party  as  set  out  in  the  Contract  shall  be notified to the other party in accordance with clause 11.1 and shall be effective: 

11.2.1 on the date specified in the notice as being the date of such change; or 

11.2.2 if no date is so specified, 5 Business Days after the notice is deemed to be received. 



12.1 If  either  party  requests  a  change  to  the  scope  or  execution  of the  Services,  they shall within a reasonable time, provide a written estimate to the other party of:  

12.1.1 the likely time required to implement the change;  

12.1.2 any  necessary  variations  to  the  Company’s  charges  arising  from  the change; 

12.1.3 the likely effect of the change on the Service Levels; and  
12.1.4 any other impact of the change on this Agreement. 

12.2 If the Customer wishes the Company to proceed with the change, the Company has no  obligation  to  do  so  unless,  and  until the  parties  have  agreed  the  necessary variations  to  its  charges,  the  Services,  the  relevant  Service  Levels  and  any  other 
relevant  terms  of  this  Agreement  are  to  take  account  of  the  change  and  this Agreement has been varied in accordance with clause 13.2. 

12.3 Notwithstanding  clause 13.6,  the  Company  may,  from  time  to  time  and  without notice,  change  the  Services  in  order to comply  with  any  applicable  safety  or statutory  requirements,  provided  that  such  changes  do  not  materially  affect  the 
nature, scope of, or the charges for the Services.  If the Company requests a change to  the  scope  of  the  Services  for  any  other reason,  the  Customer  shall  not unreasonably withhold or delay consent to it. 



13.1 The parties agree that the Contract  (and any documents entered into pursuant to it)  constitutes  the  entire  agreement between  them  and  supersedes  all  previous agreements, understandings and arrangements between them, whether in writing 
or oral in respect of its subject matter. 

13.2 Each  party  acknowledges  that  it  has  not  entered  into  the  Contract  (or  any documents entered into pursuant to it) in reliance on, and shall have no remedies in  respect  of,  any  representation  or  warranty  that  is  not  expressly  set  out  in  the 
Contract  (or any documents entered into pursuant  to it). No party  shall have any claim for innocent or negligent misrepresentation on the basis of any statement in the Contract. 

13.3 Nothing in these Conditions purports to limit or exclude any liability for fraud. 

13.4 This Agreement shall not be assigned or transferred in any manner by the Customer without  the  prior  written  consent  of  the Company  and  any  such  assignment  or transfer  shall  not  excuse  either  party  from  liability  for  the  due  performance  and 
observance  of  any  provision  expressed  herein  on  their  part  to  be  observed  or performed up to the date of assignment or transfer.  The consent of the Company shall  not  be  unreasonably  withheld.    The  Company  shall  be  entitled  to  assign  or 
transfer the benefit of the Agreement. 

13.5 The Customer hereby waives all, and any existing and future claims and rights of set off  against  any  payment  due  hereunder and  agrees  to  pay  the  Fees  and  other amounts  due  hereunder  regardless  of  any  equitable  set  off  or  cross  claim  the 
Customer may have against the Company. 

13.6 The Agreement between the Company and the Customer may only be amended, or supplemented  in  writing  executed  jointly  by  an  authorised  representative  of  the Customer and an authorised representative of the Company. 

13.7 The invalidity or unenforceability of any particular provision of this Agreement shall not affect the other provisions hereof, and this Agreement shall be construed in all respects as if such invalid or unenforceable provision had been omitted. 

13.8 No  term  of  this  Agreement  is  intended  expressly  or  by  implication  or  other inference to purport to confer a benefit or right of action upon any third party.  No such  third  party  (whether  or  not  in  existence  at  the  date  of  this  Agreement)  is 
named  or  described  herein.    The  Contracts  (Rights  of  Third  Parties)  Act  1999  is expressly excluded to the fullest extent permitted by law. 

13.9 All disputes are to be settled by arbitration in London (in English) under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with such rules. 

13.10 This  Agreement  shall  be  governed and  construed  in accordance with  the  Laws  of England and the parties submit to the jurisdiction of the English Courts. 

13.11 No variation of this Agreement shall be binding unless expressly agreeing in writing and executed by a duly authorised signatory on behalf of each party. 

THIS AGREEMENT has been entered into on the start date of the term.